This information portal is targeted at independent workshops and businesses within the European Union that are involved in the professional maintenance and repair of Mercedes-Benz and smart vehicles.


Important announcement: 2 major changes as of mid-June

  1. As of mid-June, registrations, orders and extensions for WIS/ASRA, XENTRY Tips and Parts Information will no longer be processed through the Service & Parts net Portal, but through the XENTRY Shop instead. Private persons and customers from Turkey are excepted from this, the previous process will remain the same for them.

  2. As of mid-June, access to WIS/ASRA will take place through a Daimler UserID on the after-sales platform. This will make things easier for you: You will then only have one UserID for all applications.
    If you do not yet have a Daimler UserID, you will receive an email in advance with your Daimler UserID. If you already have a Daimler UserID, then you should use this – you will not receive an email or notification.
At the current time, you can still use everything as usual. We will inform you of all the details on these pages in good time.

New requirements for flashing and diagnosing vehicles as of the facelift of the new E-Class
There are new security requirements as of June with the facelift of the new E-Class. Everyone who wants to work on the vehicle will require personalized access – both for simple diagnosis activities and for e.g. initial startup of control units. Additional information can be found here: Diagnosis user rights

Urgent reminder - the switch from Java Runtime 8 to OpenWebStart must be completed by the end of April 2020
All information on the switch

You can log in for Parts Information, DSB, XENTRY TIPS, WebParts in the right-hand menu bar
We also provide the Parts Information application for Mercedes-Benz and smart to private persons.

Log in to the systems WIS, ASRA

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Login to the Sytems DSB, XENTRY TIPS, WebParts, Parts Information

Important system messages

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