As a commercial customer, how can I order WIS/ASRA, XENTRY Tips and Parts Information? Which Support team can I contact?
Ordering will take place via XENTRY Shop from 25.06.2020. Instructions for registration and ordering in XENTRY Shop (download): Instructions XENTRY Shop Please contact Support if you have any questions about registration and ordering in XENTRY Shop.

Commercial customers from Turkey: who should select Turkey as the country on our home page and will then find the registration form for WIS/ASRA in the area on the right. (https://service-parts.mercedes-benz.com).

Is payment with a credit card secure?
Your details will only be used for the Service & Parts net portal. 128-bit SSL encryption is used for data transfer. This method is now the established worldwide Internet standard. You can recognise a secure transmission from the locked padlock icon at the bottom of your browser window.
What payment options do I have?
The following payment options are available:
Payment by
  • Credit card (Mastercard, VISA) or
  • PayPal (direct debit, debit card, bank wire transfer).
What is PayPal?
PayPal is a service (https://www.paypal.com) that enables you to make electronic payments online to third parties - in this case to Service & Parts net. The standard payment source (e.g. bank account or credit card) you select when registering with PayPal will be debited when you pay through PayPal. PayPal sends the online payment to Service & Parts net.
How do I register with PayPal?
In order to use PayPal to make payments in Service & Parts net, you will first need to sign up with PayPal (https://www.paypal.com). Once you have successfully registered with PayPal, log in to your PayPal account. If you have already registered with PayPal then you can log in immediately to your PayPal account.
Then double check that your payment details are correct and confirm the payment amount. This concludes your part of the payment transaction. PayPal will then send the online payment to Service & Parts net. The use of PayPal to make payments is always free of charge for you.
Is there any way for me to take a look at the applications before placing an order?
The live systems cannot be accessed for testing purposes. However, brief instructions and product brochures (only for WIS, ASRA) are available in the portal.
Why is this transaction identified on my credit card bill as "Snap-on" and not as Mercedes-Benz AG?
Snap-on Business Solutions Ltd. provides the technical information on this website - www.service-and-parts.net - on behalf of the owners Mercedes-Benz AG so that users have access via the Internet. For further information, please see our Terms and Conditions.

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