Which diagnosis software/hardware should I use: diagnosis for standard PC or for Star Diagnosis/XENTRY Kit/XENTRY Diagnosis Kit 3?b>
The diagnosis solution for standard PCs (XENTRY Pass Thru EU) is only recommended if you already have a diagnosis PC/laptop – possibly with other diagnosis applications from other manufacturers – and if you only want to diagnose Mercedes-Benz/smart passenger cars and vans certified to Euro 5/Euro VI or Daimler Trucks (trucks, buses) certified to Euro VI. Model series/models which are not certified to Euro 5/6 or Euro VI (e.g. W210 cars or Euro VI commercial vehicles) are not covered by XENTRY Pass Thru EU.

The full scope of diagnostic functions for all model series is only available with the standard solution on the XENTRY Kit/XENTRY Diagnosis Kit 3 platform.
Does the diagnosis for standard PCs also include XENTRY DAS so that I can process Euro 5/VI models from older model series?
Yes, both the XENTRY Diagnostics EU (for existing customers only) and XENTRY Pass Thru EU variants include Xentry DAS for diagnosing older model series, but this is limited to vehicles certified to Euro 5 or VI. XENTRY DAS is fully integrated in both of these variants and can be brought up through the XENTRY user interface.
When using a diagnosis solution for standard PCs, can I also order XENTRY DAS (for earlier model series) or XENTRY Diagnostics (for newer model series) separately?
No, the diagnostic scopes are only available in the XENTRY Diagnostics EU (only for existing customers) and XENTRY Pass Thru EU variants, which include both XENTRY Diagnosis and XENTRY DAS.
How do I obtain a StartKey for a diagnosis solution for standard PCs? Which StartKeys are required?
A StartKey is required both for XENTRY Diagnostics EU (for existing customers only) and XENTRY Pass Thru EU. After receiving the starter kit, you must request the StartKey and also the contract number required for the StartKey for XENTRY Pass Thru EU from support. The "Hardware ID Reader" tool for determining the Hardware-ID required for the StartKey can be downloaded from the XENTRY Shop while placing an order. The StartKey is supplied online, is checked regularly by the software online and does not have to be entered manually on the PC/laptop.
What are the system requirements for using a diagnostic solution for standard PCs?
Computers used to run XENTRY Diagnostics EU (for existing customers only) or XENTRY Pass Thru EU need to fulfill the following requirements:
  • Windows-compatible PC or laptop with i5 hyper-threading or comparable model
  • At least 8 GB main Memory
  • At least 150 GB free disk space; SSD recommended (due to performance and mechanical stability)
  • Internet Explorer 11.0 or higher
  • USB interface for USB2LAN adapter, recommendation: 4 ports, of which at least 1 USB 3.0 port (only for XENTRY Diagnostics EU of existing customers)
  • Internet interface: LAN/WLAN
  • An ISDN or faster Internet connection
  • Operating system: Windows 8.1 / Windows 10 (64-bit)
  • Blu-ray drive
How and where can I obtain a diagnosis solution for standard PCs? Is such a solution only available through the XENTRY Shop or can I get it through my national representative, MPC, general distributor or other source?
The diagnostic solution version for standard PC, XENTRY Pass Thru EU, can only be ordered and purchased from the XENTRY Shop. The diagnosis solutions for the XENTRY Diagnosis Kit 3 platform are, in contrast, available from the respective national representatives.
I do not have a user account for the XENTRY Shop. Can I use the Guest Account for the XENTRY Shop to order a diagnosis solution for standard PCs?
Although "Guest" access to the XENTRY Shop does allow interested persons to get information on all products available through it, a diagnosis system for standard PCs cannot be ordered with only "Guest" access. The process for opening a new user account for the XENTRY Shop is very easy to do by using the online application form. However, the registration process to verify that the applicant is, in fact, eligible to use the XENTRY Shop can take a few days to complete. After having been found eligible to use the XENTRY Shop, you will automatically receive your log-in information by e-mail.
What do the diagnosis solutions for standard PCs cost?
A detailed overview of pricing can be found here in Service & Parts net under "Diagnosis world" / "Diagnostic solutions for standard PCs" / "Prices".
What contract periods are available for the diagnosis solutions for standard PCs?
XENTRY Diagnostics EU was leased to customers for a period of 36 months. The contract and thus access to software and software updates, access to diagnostic data via time credits and rights to use support services end automatically after 36 months. Users are expected to return the Star Diagnosis SDconnect multiplexer included in the XENTRY Diagnostics EU lease package without further solicitation at the end of the contract period. Annual flat-rate usage fees must be paid for the use of diagnostic data for the duration of the contract.
XENTRY Pass Thru EU is initially leased to users for a flat-rate usage fee for 12 months. The contract ends automatically after this period, but can be extended through the purchase of additional flat-rate services for an additional year.
Why, even though I have already paid a flat-rate usage fee for a given diagnosis solution for standard PCs, do I also have to purchase prepaid time units to access the diagnostic data used with it?
Diagnosis time credits are only used to pay for the actual time-based use of diagnostic content; costs that accrue for users are therefore based on usage and not calculated as a lump sum. This makes it possible to charge lower flat-rate fees, which are used for all fixed costs such as administration, sales and ongoing support, thanks to separate billing of time credits for actual diagnostic content.
How can I find out how many prepaid time units are remaining in my account?
The remaining time credit – for the selected vehicle category – is shown whenever you begin diagnosis (after launching diagnosis in XENTRY frame).
How are the prepaid time units "used up"?
The diagnostic account balance is checked every time diagnosis is launched for a specific vehicle from the XENTRY frame. If there is no credit unit that is currently active or "running", the next available unit will be used. The credit unit will then start to run from this time on, even once the diagnostic process, or XENTRY, is terminated. This means, for example that a one-hour credit is valid for exactly one hour after activation, even if the user only performs a few minutes of diagnostic work and then exits XENTRY. If the user launches the diagnostic program after this one-hour time frame, a new credit unit will be activated. If a credit unit expires during a diagnosis session, the diagnosis can be continued until the user switches to the next vehicle.
Who do I contact if I have questions about or problems with my prepaid time units for diagnosis and how do I contact them?
Please use the support forms for diagnosis for standard PCs, which can be filled out directly online, under "Contact". Please note that all questions relating to diagnosis time credits should be directed to the commercial support team and not the technical support team (selection field "Commercial queries" on the support form).
When using the diagnosis system for standard PCs, do I always have to be online?
Yes. Diagnosis for standard PCs is an online diagnostic solution: when starting XENTRY Diagnostics EU (for existing customers) or XENTRY Pass Thru EU, access authorizations and application data are compared online; without an online connection this check will fail and it will not be possible to start XENTRY. When launching diagnosis from the XENTRY frame, available time credits for the user account will also be queried online; if the credit balance cannot be checked online, it will not possible to start diagnosis.
Who do I contact if I have other kinds of questions about or problems concerning diagnosis services for standard PCs and how do I contact them?
Please use the support forms for diagnosis for standard PCs, which can be filled out directly online, under "Contact". Note the difference between commercial and technical inquiries and select the appropriate category in the form. The support team will also gladly return your call and assist you with further troubleshooting.
Is XENTRY Pass Thru EU also available for service operations outside of the EU?
No, these products are only available within the EU.
Note: Users whose business location is within the European Economic Area (EFTA countries), i.e. customers in Iceland, Liechtenstein, Norway and Switzerland, are not eligible to purchase XENTRY Pass Thru EU.
Is XENTRY Diagnostics EU no longer available?
The "XENTRY Diagnostics EU" diagnosis variant for standard PCs with the SDconnect multiplexer is no longer available as of January 01, 2018. However, the current XENTRY Pass Thru EU variant offers full diagnosis functionality for Euro 5/6/VI vehicles in combination with a commercially available Pass Thru device.
I have the XENTRY Diagnostics EU variant. How does the discontinuation of this product affect me?
As an existing customer, you will not be affected at all by the discontinuation of XENTRY Diagnostics EU. You will still receive software updates and support and can purchase time credits for diagnosis. At the end of the contract, return your XENTRY Diagnostics EU devices and you will be able to purchase XENTRY Pass Thru EU with almost identical functionality and use it with a commercially available Pass Thru device.