Where can I find information on special tools?
Mercedes-Benz and smart special tools can be researched in the EPC parts catalog.

The special tool inquiry in the EPC Electronic Parts Catalog offers you the following functions:

  • Targeted search for special tool part numbers or designations
  • Targeted search for special tools using vehicle identification number, vehicle type, class and/or model
  • Print special tool labels
  • Export special tool data (e.g. to MS Excel)
How can I order special tools?
Commercial customers with registered offices within the European Economic Area (EFTA & EU member states) are authorized to order special tools from the XENTRY Shop.
Important note:
Please research the relevant special tool part number in the EPC parts catalog before ordering.
What is the procedure for complaints related to special tools?
Complaints related to special tools are submitted by using the contact box in the XENTRY Shop. Please click the link below and log in with your user data.
Should you have general questions related to special tools, please contact the responsible staff at your national DCAG representative under „Contact“ .
Where can I find information on workshop equipment?
You can search for Mercedes-Benz and smart workshop equipment in the EPC parts catalog.

The workshop equipment search in the EPC electronic parts catalog contains the following functions:
  • Specific search for workshop equipment part number or designation
  • Specific search for workshop equipment with vehicle identification number, vehicle type, vehicle class and/or vehicle model
  • Label printing


How can I order workshop equipment?
You can order workshop equipment directly from the respective supplier.

Important: Please pay attention to the procurement information relating to the workshop equipment!

The supplier from whom you have ordered equipment is also responsible for delivery and invoicing.
What is the procedure for complaints related to workshop equipment?
Workshop equipment is ordered directly from the respective supplier. When purchasing workshop equipment, you enter a contract agreement with the respective supplier. For this reason, Daimler AG does not provide any warranty coverage.

Please contact the supplier directly with technical or business-related complaints.

Legal warranty terms as well as the manufacturer's individual warranty terms apply.
Who is my contact person for the topic of special tools & workshop equipment?
Please contact the responsible staff at your national DCAG representative. You can find your contact person under the menu item „Contact“ .

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