Diagnosis User Help Desk XENTRY Support UHD (User Help Desk) team members are available to you for any technical queries about our diagnostics system and in the event of hardware as well as software issues. Our experts will take your call and verify whether a solution is possible over the phone. Further steps will be initiated as required.

The support is available in German, English, French, Spanish, Italian, Dutch and Japanese.

List of country-specific telephone numbers and office hours
Email: xentry.diagnosis.support@daimler.com
If you have any commercial queries, for instance about orders and general product information, please contact your national organization.
If you have any commercial queries and are based in Germany, please contact XENTRY Support KBC (customer support center):

KBC phone: +49 69 95 307 400 (telephone selection menu 2 and 2)
Fax: +49 (0) 69-95 30 73 75
E-Mail: xentry.customer.support@daimler.com
Further information is provided when you receive your diagnosis system.

Our Availability Concept - fast and easy:

We have developed an availability concept to cut the shipping and repair times in the event of a fault in your XENTRY diagnostic system. This concept ensures that a diagnosis system will be available to you again quickly and with a minimum of down time.

An exchange pool is located in Germany and is available for all product variants worldwide. Please find more information in the shipment enclosure of your diagnostic system.

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