For all business-related matters (such as orders, order processing, prepaid time units, specific processes for Xentry Diagnostics EU / Xentry Pass Thru EU, StartKeys, deliveries, shipment/return shipment, invoices, payment methods, repairs, and warranty cases/claims), please contact the Customer Support Center (KBC).
The KBC handles support queries during the following normal business hours: Mon. - Fri. 08:00 - 18:00 (CET).
The KBC can accept queries submitted in German or English.
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