What is XENTRY Remote Diagnosis?
XENTRY Remote Diagnosis is an app that enables independent operators to make use of diagnosis functionalities for Mercedes Benz vehicles with telematics capability. The functions include the display of various diagnosis and vehicle data along with additional useful information and features required for the repair process.

Your advantages at a glance:
  • Ability to conduct diagnosis by remote diagnosis
  • Fast and easy diagnosis also on-site in the workshop
  • Optimum display of genuine Mercedes Benz vehicle information
  • Time-saving in daily workshop business
  • Modern user experience
Who is XENTRY Remote Diagnosis available to?
In accordance with the European Union's Directive on Type Approval (EU) 2018/858 and (EG) no. 715/2007 or (EG) no. 692/2008), XENTRY Remote Diagnosis is solely available to independent operators (ISPs). The term "independent operators" is defined in the European Type Approval as "...companies other than authorized dealers and workshops, who are directly or indirectly involved in the repair and maintenance of vehicles, in particular, workshops, manufacturers or dealers for repair devices, tools or replacement parts, publishers of technical information, automobile clubs, roadside assistance operators, operators offering inspection and testing services, operators offering training courses for installers, manufacturers and workshops for equipment for alternative fuel vehicles...". The requirement here is that the independent operators must be registered in the European Economic Area, including Switzerland.

The user groups that are not entitled to purchase include the following:
  • Private persons
  • Authorized dealers and repair workshops
  • Companies that are not directly or indirectly involved in the maintenance and repair of vehicles
  • Companies seated outside the European Economic Area or Switzerland
How is a check made to see if I am authorized to place orders?
If you do not yet have any access data please register in the XENTRY Shop. In accordance with the European Union's Directive on Type Approval (EU) 2018/858 and (EG) no. 715/2007 or (EG) no. 692/2008, only certain user groups are authorized to access XENTRY Remote Diagnosis. By registering on the XENTRY Shop website a check is made to determine if you belong to the specified user group. The company data entered by you are then inspected and your user account is then generated. As soon as you are verified to be an authorized user, you will be sent your access data per email to log-in to the XENTRY Shop.
Which steps are required in terms of registration and ordering to enable first-time use of XENTRY Remote Diagnosis?
Several steps are necessary before the app can be used for the first time. These include:
  • Download and installation of the app.
  • Creation of an XENTRY Shop Account.
  • Purchase of a XENTRY Remote Diagnosis time slice.
  • Assurance that the vehicle owner has activated the Mercedes Me Service Telediagnostics, Remote Vehicle Diagnostics and the third-party interface.
  • Assurance that the vehicle owner has approved your company to use Xentry Remote Diagnosis.

Further information on the approval process is available here:

Data approval process for XENTRY Remote Diagnosis

Generally, you must be in possession of a vehicle identification number (VIN) for the respective customer. To be able to retrieve data from your customer in XENTRY Remote Diagnosis, you first require the consent of your customer (approval). The approval process differs depending on the vehicle model involved and the related customer-specific portals at Daimler Truck AG and Mercedes-Benz AG:

1. Mercedes me Customer (Car and Private Van Vehicle Owner)
  • Mercedes me Portal: The first requirement is that the customer consents to the conditions for the Mercedes me Portal.
  • Telediagnostics & remote vehicle diagnostics: The second requirement is the activation of the telediagnostics and remote vehicle diagnostics services on the Mercedes me Portal by the end user to enable the flow of vehicle data.
  • Interface to third-party providers: The third requirement is the activation of the "Interface to third-party provider" service on the Mercedes me Portal website.
  • Data release for independent service providers: The fourth requirement is the individual approval of your company. For this, the vehicle owner must approve your company in Mercedes me under My vehicles/Data release for independent service providers based on your company identification number. Your individual company identification number is provided in your email along with information on your GEMS user account as well as in the app under the "My time slice" function.

2. Mercedes-Benz Uptime Customer (Truck Business Customers)
  • Mercedes-Benz Uptime: The basic requirement here is that the customer has an active Mercedes-Benz Uptime contract for the vehicle. The General Terms and Conditions of this contract also include an option for the customer to forward data to third parties after the customer has issued approval.
  • Contact person: In the customer portal Mercedes-Benz Uptime, the customer can file contact persons, who are then responsible for a number of vehicles within the fleet. Only the listed contact persons are authorized to issue consent for the forwarding of vehicle data to third parties. It is important here that a valid email address is filed along with the name of the contact person.
  • Mercedes me ID: A contact person requires a Mercedes me ID to issue consent. A check must be made here to ensure that the email address used for the Mercedes me ID matches the email address of the contact person filed in the Mercedes-Benz Uptime customer portal.
  • Data release for independent service providers: The contact person can then log-in with the Mercedes me ID at https://www.uptime-info.mercedes-benz.com/de/settings/ "Data release for independent service providers". After this, the contact person can then approve your company based on your company identification number. With this, the contact person issues a release for all vehicles, for which he is entered as contact person in the Mercedes-Benz Uptime customer portal. Your individual company identification number is located in your email along with information on your GEMS user account as well as in the app under the "My time slice" function.

3. OMNIplus Uptime Customer (Bus Business Customer)
  • OMNIplus ON Portal: The first requirement is that the customer consents to the conditions of the OMNIplus ON Portal.
  • Telediagnostics: The second requirement is the activation of the telediagnostics service OMNIplus Uptime on the OMNIplus ON Portal by an authorized user, to enable the flow of vehicle data.
  • Data release for independent service providers: The third requirement is the individual approval of your company. For this, a user with a company administrator role in OMNIplus ON under My company/My portal/Data release for independent service providers, must then approve your company based on your company identification number. Your individual company identification number is provided in your email along with information on your GEMS user account as well as in the app under the "My time slice" function.
Why have I not received any registration confirmation / log-in data for XENTRY Shop?
In accordance with the European Union's Directive on Type Approval (EG) no. 715/2007 or (EU) 2018/858 only certain user groups are authorized to access XENTRY Remote Diagnosis. It is possible that you may not be part of this group. If, however, you do belong to the selected user group, please contact Support
How many time slices can I purchase and how long are they valid?
XENTRY Remote Diagnosis is available in 5 different time slices and this in each instance for cars and commercial vehicles. When a time slice is purchased, it is then immediately valid. For an overview of the time slices and prices, visit the XENTRY Shop.
The packages on offer do not meet your individual business purposes. What can I do?
Basically, you have the option to combine two parallel time slices for cars and commercial vehicles, and to purchase them as often as you wish. If, however, your business case is not compatible with the packages on offer, please contact Support. We will then agree conditions with you that take your individual needs into consideration.
How can I find out what my current "Time slice balance" is?
The remaining time for the currently used time slices is shown in the app under "My time slice".
How are the time slices "used up"?
The status of the time slices is checked every time the XENTRY Remote Diagnosis is started. If no "opened" time slices are available, this will be shown to you. After purchasing a time slice, it is immediately activated and the time runs down continuously from this moment onwards, even when the app is closed. In other words, a time slice, for example, for one day, is valid for exactly one day once it has been opened, even if the app is only used for a few minutes.
Who do I contact if I have any problems with or questions about diagnosis time slices?
Please contact Commercial support. Please note that all issues concerning time slices for diagnosis must be submitted to Commercial Support and not Technical Support.
I have problems with my order or I made a mistake. What can I do?
If you have problems with your order or if you made a mistake when ordering, please contact our Support.

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